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Posted Mar 01

Community Engagement Manager

NYC Human Resources Administration
new york Full Time

Public Engagement Unit

Community Engagement Manager

Community Coordinator

The Public Engagement Unit is recruiting a Community Engagement Manager to support to the Community Engagement team. The Community Engagement Manager will report to the Community Engagement Director and complete administrative tasks related to the implementation and evaluation of community engagement activities (e.g. community meetings, public gatherings, internships and more). The Manager will support the Director in developing relationships with city government representatives, local communities, and other stakeholders in support of PEU projects and initiatives.

The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect more New Yorkers to key city services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services.

The Public Engagement Unit consists of teams of specialists who are trained to effectively engage New Yorkers and connect them with vital resources. The Unit uses data to identify demographics that likely want or need city services; and works with partner agencies, elected officials, community groups, non-profit organizations, and service providers to engage directly with communities and subject matter experts in all five boroughs. The unit is frequently involved in citywide events, special projects in conjunction with multiple city agencies, and targeted days of action.

Successful candidates should be highly ambitious in his/her pursuit of growth and achieving excellence, have at least one year of community, health education or other experience, and excellent communications and outreach skills. Candidates should have demonstrated ability to closely track metrics and outcomes, be detail-oriented and organized and have the ability to multi-task.

Familiarity with New York City government, public health issues, health insurance enrollment, housing issues, social services and a commitment to helping others is preferred.

The Community Engagement Manager will:

  • Identify and build relationships with community stakeholders, elected officials, nonprofits
  • to expand the reach and impact of the Public Engagement Unit.

  • Partner with community stakeholders, elected officials, nonprofits and city agencies to
  • plan community-based events, such as tenant resource fairs.

  • Promote the Public Engagement Unit’s work through earned media by identifying local
  • events and highlighting client stories.

  • Represent the Public Engagement Unit at events and community meetings, as well as
  • oversee Public Engagement staff in attendance.

  • Plan and manage Days of Action and rapid response events across all Public
  • Engagement Unit initiatives.

  • Develop innovative project proposals that connect New Yorkers to key city resource
  • and services.

  • Organize, maintain, and expand database of community stakeholders using various
  • database methods.

  • Conduct research and subsequently produce reports that are written clearly, concisely,
  • with excellent grammar, and in a communicable format.

    Minimum Qualification Requirements

    1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

    2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

    3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

    Preferred Skills

    • Proficiency in one or more of the following languages: Spanish (fluency strongly preferred),

    Chinese, Creole, Japanese, Korean, Bengali, Arabic.

  • Experience presenting data in verbal, written, and visual formats to the public, elected
  • officials, program leadership, and other audiences.

  • Experience and success in seeking potential relationships with community stakeholders and
  • organizations and subsequently, building and maintaining those relationships.

  • At least 1 year working with data in community, issue, labor, or political organizing.
  • Proficiency in Microsoft Office programs, including Excel and Outlook, and Google
  • applications.

  • Strong writing skills.
  • Knowledge of NYC policies, programming, and data sources related to housing,
  • homelessness, and civil legal services.

  • Demonstrate creativity in solving problems and working towards goals.
  • Speak confidently in public, over the phone, in writing, and on camera, on behalf
  • of a governmental agency.

  • Effortlessly conduct events and public meetings of all sizes.
  • Work well with others across sectors and industries, including people of different
  • backgrounds and cultures.

  • Effectively manage and meet multiple deadlines.
  • Effectively solve problems as they arise, remaining flexible and composed.
  • Enthusiasm and commitment to helping connect New Yorkers to services.
  • Eagerness to learn, ask questions, and solve problems in a dynamic work
  • environment.

  • Effortlessly work in groups and on one’s own.
  • Residency Requirement

    New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

    Salary Range: $50,362 - $78,177 (Annual)

    New York City offers an excellent and comprehensive benefits package.

    For consideration, please go to https://a127-jobs.nyc.gov and search for Job ID #282270 to apply.

    SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.

    HRA/DSS IS AN EQUAL OPPORTUNITY EMPLOYER.

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